Change To Highland Medical Center’s After-Hours Service
Highland Medical Center is making a change to its after hours service, and I spoke with Chief Executive Officer Tish Amirault and Chief Operations Officer Casey Hull to learn more.
“Highland Medical Center is excited to announce that beginning May 4th, 2021, instead of calling the after-hours number and leaving a message, you will be able to call the main number, 540-468-6400, and be connected with a live operator, to answer your questions.”
“HMC has contracted with a third party after-hours call company to provide triage services for our patients. If your question is not urgent, the operator may take a message and send it to your provider to address the next day. If there are medical questions you may be transferred to a nationally certified triage nurse, who is utilizing protocols developed in conjunction with Highland Medical Center, or the triage nurse may elect to call your provider, and you will receive a call from the provider on call.”
Ms. Hull cautioned against callers hanging up if not greeted by a live person immediately.
“When patients make this phone call, they can expect a brief hold before speaking with an operator.”
She also clarified who can utilize the after-hours number.
“This service is designed for patients of Highland Medical Center. If you are not a patient of Highland Medical Center, and you call this number, you will be advised to call your primary care provider.”
Ms. Amirault also noted:
“This after-hours service is not for prescription refills. If you need a prescription refill after hours, please call 540-468-6421, and leave your refill prescription number.”
Stay tuned for an interview with HMC’s new Chief Medical Officer, Jennifer Beverage.