Fiber optic damage affects Pocahontas telephone service

Dunmore, W.Va. – Frontier Communications regional manager Reta Griffith reported that a fiber-optic communications cable in the Chapmansville area had been cut, sometime early Monday morning, affecting telephone and internet service in Pocahontas County. The manager did not have information on what caused the damage to the cable.

Griffith said the major problem is occurring in the Hillsboro area, where residents can call and receive calls only within the local 653-exchange. The manager said she has received mixed reports of telephone and internet outages from other areas, including Edray, Arbovale and Green Bank.

Griffith said the fiber-optic cable has been repaired, but that normal service would not be restored until programming of signals on the new line had been completed. The manager said she was unsure how long the programming would take, but assured customers that repair personnel were using a systematic approach to resolve the problems. Griffith thanked customers for their patience and apologized for the inconvenience.